QUOTE(ElaineWang @ Feb 9 2012, 09:26 AM)
I am running a small business online now and i really do not want to do too much job one customer service. Can i use a service desk software? What is the best service desk online? How can i use it? Please help! I saw a service desk software
online last night, it is called iKode Service Desk
, I want to buy it but i am not sure whether it works? Please give me some useful advise. Thank you very much!
Iím using www.focalscope.com
, it is an excellent help desk with loads of features and they even have a free edition for small businesses. I hope this helps.