Examples of key duties are interpreted as being descriptive and not restrictive in nature.
1. Identifies, diagnoses, and resolves Level One problems for users of the mainframe, personal
computer software and hardware, District network, the Internet and new computer technology in a
call center environment; communicates solutions to end-users.
2. Provides one-on-one end-user problem resolution over the phone for District approved Personal
Computer (PC) software.
3. Delivers, tags, sets up, and assists in the configuration of end-user PC desktop hardware, software