Will Twitter's disregard for customers cause their demise?
For a 'communication forum' Twitter has vitally zero communication. They abruptly suspend accounts for no stated reasons with no warnings or courtesy notices. They don't even take suggestions that would make their product better. Bottom line: They don't care about users.
Twitter doesn't give users who have used Twitter for years notices prior to suspending or deleting accounts. If you've been using Twitter for years & built up 5,000 followers Twitter can instantly block your account & you lose all your followers with no way to access them again. This reveals not just a complete lack of respect for people, but a vindictive attitude toward the people who are filling their pockets with money.